Last updated: 22/06/2025

Wall & Ink Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website ([www.wallandink.co.uk](http://www.wallandink.co.uk/)), social media, or direct communication.

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1. Who We Are

Wall & Ink Ltd

Registered address: 57 Ashbourne Road, Derby, DE22 3FS, United Kingdom

Company number: 16483009

Email: info@wallandink.co.uk

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. What Information We Collect

We may collect and process the following personal data:

– Contact details: name, email address, phone number
– Billing and delivery address
– Payment information (processed securely via third-party providers)
– Details of your enquiry or booking
– Photos, artwork files, or reference images you upload
– Website usage data: IP address, browser type, pages visited, and time spent on our site (via cookies)

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3. How We Use Your Information

We use your data to:

• Respond to your enquiries and provide customer support
• Process bookings and deliver our wall printing services
• Send invoices and payment confirmations
• Improve our website and customer experience
• Send marketing communications (only with your consent)

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4. Legal Basis for Processing

We process your personal data based on the following grounds:

Contractual necessity – to fulfil a service you’ve requested
Legitimate interest – to run our business and improve our services
Consent – where you’ve agreed to receive marketing
Legal obligation – to comply with regulatory or tax requirements

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5. How We Store and Share Your Data

• Your data is securely stored in encrypted systems and accessed only by authorised personnel.
• We may share your data with trusted third-party service providers (e.g., payment processors, delivery companies), but only as necessary for providing our services.
• We do not sell or rent your personal data to any third parties.
• Some data may be stored or processed outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

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6. How Long We Keep Your Data

We retain personal data only as long as necessary for:

• Service fulfilment and support
• Legal, accounting, or reporting requirements
• Up to 7 years for financial records

You can request deletion of your data at any time (subject to legal requirements).

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7. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict how we process your data
• Withdraw consent at any time
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at info@wallandink.co.uk.

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8. Cookies

We use cookies to enhance your website experience. These include:

• Essential cookies (site functionality)
• Analytical cookies (e.g., Google Analytics)
• Marketing cookies (for advertising and social media)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

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9. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the “last updated” date shown at the top.